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How can challenger banks gain a competitive advantage through IT?

Carles Abarca

Spoiler: the customer will no longer accept traditional banking experiences.

TSB, which was spun out of Lloyds Banking Group in 2013, was acquired by Spanish bank Sabadell in a £1.7bn takeover. Alongside TSB CIO Carles Abarca, Hot Topics Contributing Editor Bill Limond explores the Spanish connection and strategy being implemented at the challenger bank. He explained that the difference between Spanish and British banking solutions is that Spanish solutions tend to be a lot more simple than their European and US counterparts.