Beyond HumanBig PictureCatalystsConnected WorldExchangeMarketing MixNew MoneyNew SchoolPeople SciencePulse

How Delta stays ahead of the competition in customer experience

Tim Mapes

Why Delta Air Lines looks beyond the airline industry for inspiration in how to deliver a unique customer experience to each of its 190 million annual passengers.

What is driving customer excellence today? Tim Mapes, Delta Airlines CMO explained that he doesn’t take inspiration from other airlines, but from world-leading customer focused business in other domains.