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Air France-KLM’s CIO on using digital to power customer experience

Jean-Christophe Lalanne

Air France-KLM is actively looking to make its customer experience as good as it can be through the use of digital innovation, says CIO Jean-Christophe Lalanne.

Jean-Christophe Lalanne, Chief Information Officer at Air France-KLM, says he regards the company’s digital transformation as more than just an opportunity to overhaul its systems and way of working. He wants to leverage the process to make the customer experience as good as it can be, stating that the business is looking to embrace any possible opportunity for customer intimacy.