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Air France-KLM’s CIO on measuring the success of digital transformation

Jean-Christophe Lalanne

Jean-Christophe Lalanne, CIO of Air France-KLM says that when measuring the success of digital transformation, the revenue generated through digital channels will be a key factor.

Jean-Christophe Lalanne, CIO at Air France-KLM for the last 5 years, discusses how he will measure the success of digital transformation at the company. He lists what he believes will be the key factors when attempting to gauge the success of the transformation. These include employee satisfaction, how the new systems are ranked by analysts and, of course, the revenue that digital channels generate.