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RBS CIO Patrick Eltridge on which digital innovations are proving most popular with customers

Patrick Eltridge

Patrick Eltridge, CIO at RBS, discusses the ways in which digital innovations are making the bank's customers' lives easier and more efficient.

Patrick Eltridge, CIO at RBS, speaks positively about the wide-ranging impact that the bank’s digital transformation has had. He says that digital innovations such as paperless mortgages and financial health checks have made its customers more financially literate but have also, vitally, made their lives easier too. Patrick adds that preparations for GDPR are affecting the whole organization but that it is an initiative he and the rest of the staff have the utmost respect for.