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RBS’ CIO on the bank’s shift towards paperless mortgages

Patrick Eltridge

Digital innovations such as paperless mortgages are making RBS customer experience faster and smoother than ever, says CIO Patrick Eltridge.

Patrick Eltridge, CIO at RBS, is proud of the digital strides the bank has been taking to improve its customer experience. He points to initiatives such as paperless mortgages, and how much time these save customers, as evidence of the progress RBS has made in digital terms.