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RBS is creating a more engaging workplace to attract and retain staff in the digital age

Patrick Eltridge

RBS' CIO Patrick Eltridge says investing internally within the organization can be as rewarding as focusing on the customer in the digital age.

Patrick Eltridge, CIO at RBS, says that part of the bank’s transition to the digital age has seen it invest heavily in creating an engaging workplace for its employees. He believes that keeping the workforce motivated and believing in the business’ wider purpose will lead to a better experience for its customers.