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DBS Bank’s Chief Innovation Officer on the bank’s new IoT-related products

Neal Cross

Chief Innovation Officer at DBS Bank, Neal Cross, says the introduction of several IoT-related products has improved its relationship with customers.

Neal Cross, Chief Innovation Officer at DBS Bank, tells Hot Topics that IoT-related innovations are playing an increasingly important role in the bank’s relationship with its clients. Smart devices give the bank a much more intimate knowledge of the customers’ lifestyles, which in turn allows it to provide a better and more personalised experience for clients.