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Hargreaves Lansdown’s Digital Director on his strategy for improving customer experience

Chris Worle

Director of Digital Strategy at Hargreaves Lansdown, Chris Worle, explains that the company has made improving customer experience a top priority.

Chris Worle, Director of Digital Strategy at Hargreaves Lansdown, is overseeing a change in the way the company goes about engaging with its customers. He’s aiming to move away from regularly badgering customers for real time feedback and wants data analytics to play a much bigger role in improving customer experience in the future.

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