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How Zurich Insurance is using AI to improve its customer journeys

Monika Schulze

Monika Schulze uses AI to predict the services her customers want and improve the customer journey in the process.

Monika Schulze, head of customer and digital experience at Zurich Insurance, explains how artificial intelligence is already supporting customer journeys within the business.

This interview is part of Hot Topics’ Beyond Technology series, powered by ContactEngine.