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Eurostar engages with emerging technologies to personalize experiences

Neil Roberts

With a bold vision in place, Eurostar wants to create the ideal travelling experience for each of its customers. How? With emerging technologies.

Hot Topics packed its bags and headed to London St Pancras station to chat with Neil Roberts, Eurostar’s head of digital and product director, at the time of filming. The well-known trainline has been dabbling in machine learning and AI capabilities to improve customer experiences and Roberts couldn’t be more excited.

This interview is part of Hot Topics’ Engage series, powered by Syniverse.