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Why choice is at the center of Zurich Insurance’s customer experience strategies

Monika Schulze

How can technology, people and call centers converge to create the ideal customer environment? Monika Schulze explains.

Monika Schulze, head of customer and digital experience at Zurich Insurance, advocates the value of choice when creating seamless customer experiences, by combining human and digital strategies as users desire.

This interview is part of Hot Topics’ Beyond Technology series, powered by ContactEngine.

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