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The complex generation game behind SCE’s customer strategies

Stuart Hemphill

When your customer base ranges from young millennials right through to their grandparents, how do you set about creating a coherent customer experience?

Stuart Hemphill, SVP, customer and operational services at Southern California Edison, describes his multi-generational customers and how that challenge can be best described using his own family as a reference.

This interview is part of our Beyond Technology series, powered by ContactEngine.