Beyond HumanBig PictureCatalystsConnected WorldExchangeMarketing MixNew MoneyNew SchoolPeople SciencePulse

Will AI, machine learning technologies shape the future of the UK’s Post Office?

Rob Houghton

The Post Office is a well-known brand on British high-streets, but even these popular institutions need to innovate to keep up with customer demands.

Rob Houghton, group CIO at Post Office, discusses how machine learning technologies are being used to make the customer experience seamless, reducing time spent physically in store. So, how exactly are they integrating this new technology into their company?