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How customer journey mapping is being made possible thanks to emerging technologies

Omar Javaid

Business cloud communications provider, Vonage, is using AI, machine learning technologies to revolutionize the way it interacts with customers.

Omar Javaid, chief product officer at Vonage, knows that identifying the key phases in a customer’s online journey can only be made possible using machine learning, and how this has the potential to completely restructure customer service strategies as we know them.

This interview is part of Beyond Technology, a series powered by ContactEngine.