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How Post Office is adapting to the impact of emerging technologies

Rob Houghton

Rob Houghton, Post Office CIO, discusses the impact of emerging technologies on the UK business, and how to digtize a brand steeped in legacy technology and esteem.

Rob Houghton, group CIO at Post Office, talks about how emerging technologies are facilitating the marriage between the physical and digital worlds, and how costs can be reduced by getting rid of the physical environment and moving aspects of the business online. So, how does the Post Office drive frictionless online journeys and keep up with customer demand?