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Embracing the future: How PSE&G is advocating a unique customer experience

Gregory Dunlap

This full interview reveals how revitalizing a digital presence has provided PSE&G with opportunities to interact more with customers for a better, clearer service.

Gregory Dunlap believes that exploring AI has allowed PSE&G to gain a strong, dynamic online presence, which has in turn transformed customer interactions. Relying on the ‘voice of the customer’ has allowed employees to solicit feedback from the front-line, proactively providing customers with the information they need and ultimately provide a positive experience.

So, as VP of Customer Operations, how does Dunlap plan to develop a front-end interface that puts the customer in control of their interactions?

This interview is part of ‘Beyond Technology’, a series powered by ContactEngine

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