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How AI is redefining consumer relationships as partnerships, rather than transactions, at PSE&G

Gregory Dunlap

Putting the consumer front and centre is foundational to providing a unique customer experience, but how is Gregory Dunlap implementing this at PSE&G?

PSE&G is not immune to the transformative potential of AI, despite utilities’ reluctance to evolve. These technologies can help brands understand customers’ voices, which, for PSE&G’s VP Customer Operations, Gregory Dunlap, is critical if he wants to position the business as truly customer-centric.

This interview is part of ‘Beyond Technology’, a series powered by ContactEngine