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Part 1: Who is responsible for your customer’s digital experience?

Mark Chillingworth

Trend forecast: Will every employee be expected to provide a "digital service" to customers?

Mark Chillingworth, Contributing Editor, HotTopics.ht moderates this panel discussion with Felipe Penacoba Martinez, Global Services, Finastra; Alex Bazin, Managing Director, FLEC; Mark Weait, VP Europe, Tata Communications.

Filmed at The Studio, partnered with Tata Communications.