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Roundtable: What does the future of customer experience look like?

Rod Banner

As trends in data, AI, machine learning, privacy and trust continually evolve, how will customer experience strategies also grow?

Rod Banner leads a panel of business experts to debate consumers’ futures with Justin Bell, TSB’s Head of Marketing Effectiveness and Planning, Prof. Mark K. Smith, ContactEngine’s CEO and Elizabeth Chambers, Hasting Direct’s NED.

Filmed at The Studio, partnered with ContactEngine.