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Perfecting Customer Experiences in 2021—1

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How can technology leaders provide the best services to their internal customers, clients and wider networks—and which technologies are best supporting you in this?

The answers to these questions may be some of the most important competitive differentiators in the industry to come. The client has become ever more discerning in their approach to technology partners and supply chains, and with emerging businesses upending traditional markets, and a pandemic upending historic relationships, the door is wide open to any brand bold enough to take their clients and customers on a journey beyond 2021.

Bridgid Nzekwu, former Channel 4 News Newsreader and Moderator, leads Ian Cohen, Chief Product and Information Officer, Acacium Group; Jacqui Lipinski, Head of Products, Imperial College London; Charlotte Baldwin, Chief Digital & Technology Officer, Freshfields Bruckhaus Deringer; Richard Newsome, CTO, Sainsbury’s; Michelle Brown, VP Digital Products and Analytics, United Airlines. In partnership with Okta.

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