Stuart Hemphill knows Southern California Edison inside and out. He joined the US utility brand in 1985 as a planning engineer and has since risen through the company to take charge of its customer and operational services.
Southern California Edison is the largest subsidiary of Edison International and the primary electricity supply company for much of Southern California, USA
Utilities utilizing artificial intelligence isn't newsworthy, but SCE has taken the bold step in using the emerging technology throughout the business.
When your customer base ranges from young millennials right through to their grandparents, how do you set about creating a coherent customer experience?
SCE wants to learn more from its customers, so how is an energy brand engaging with its users?
Southern California Edison SVP, customer and operations, Stuart Hemphill, explains how the utilities industry is catching up with customer-centricity.
