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Past event

  • Live Broadcast: Monika Schulze, Global Head of Customer Experience, Zurich Insurance

    More than ever, brands are combining emerging technology with human interaction in order to enhance customer experiences. It’s a trend found within every industry and one the insurance sector is keen to replicate. In this interview, Monika Schulze, Global Head, Customer and Digital Experience at Zurich Insurance, will discuss how the global business is engaging with those emerging technologies – think AI, IoT and machine learning capabilities – and what that really means for the future of customer engagement.

    This interview is part of Hot Topics’ Beyond Technology series, powered by ContactEngine.