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  • Interview with: Monika Schulze, Global Head of Customer Experience, Zurich Insurance

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    Monika Schulze is Global Head of Customer and Digital Experience at Zurich Insurance, a post she has held since the beginning of 2017. Prior to this, she was Global Head of Marketing for the same company for three years, and was CMO of Zurich’s German operation for 5 years up until December 2013.

    Monika is also an advisor to Atheer, a pioneer of Augmented interactive Reality, a role she has filled since July 2016.

    She speaks to Hot Topics as part of our Engage series, to discuss how mobile has become a significant part of Zurich’s marketing strategy. Monika is keen to emphasize the way that the company is in constant communication with its customers to ensure that they are optimising their potential for digital engagement.