TSB CIO on the impact of Brexit and his approach to digital transformation
Carles Abarca, CIO of TSB Bank, explains how he has embarked upon a program of change at the now Spanish owned bank.
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AON CMO on the communication strategies that took the business to best in sector
AON's business portfolio and global presence means that its CMO requires the most up-to-date communication methods. Phil Clement tells Hot Topics what that looks like.
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EQ vs IQ: ING’s Commercial CMO on the rise of empathy in banking
Customers are demanding more from their banks than ever, with the result that empathy is just as valuable as analytics today. Marleen Crooijmans charts the rise of EQ over IQ.
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Nedbank Head of Retail: the bank with 2,000 branches and a startup mentality
Nedbank's Head of Digital Banking, Dave Woolnough, is making sure the entire business is pointing towards a digital future.
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The new regulation set to revolutionize the banking industry
Anne Boden, CEO of Starling Bank, explains to Hot Topics Contributing Editor, Tim Green, how consumers will benefit from PSD2 regulation.
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A comparison of the world’s leading fintech hubs: New York City
Part three of this series by executive search firm 360Leaders, highlights the rise of fintech within New York City.
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A comparison of the world’s leading fintech hubs: San Francisco
Part two of this series by executive search firm 360Leaders, highlights the rise of fintech within San Francisco.
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A comparison of the world’s leading fintech hubs: Part One
In this series, executive search firm 360Leaders compares the world's leading fintech hubs. This introductory article highlights the cities being put under the spotlight.
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How Alliant Credit Union researched its way to a smarter member experience
Norman Buchanan is Alliant Credit Union's first VP Member Experience. His unique role was created to meet the ever changing demands of the financial cooperative's member base.
How Trustly enables online payments for over 400m Europeans
Cross-border e-commerce has been quietly evolving, but it’s about to make some serious noise.
Capital One VP Operations & CX: Digital experiences at the pace of expectation
Customer experience must move as fast as customers’ expectations. VP Operations and Customer Experience, Richard Rolls, explains how Capital One UK achieves just that.
“You’ve never just been able to innovate”: eToro CEO
According to the founder of eToro, Yoni Assia, there are two key players that stand in the way of disrupting the modus operandi of finance.
The 100 most influential fintech leaders in 2016
In partnership with 360Leaders, here are the 100 most influential fintech leaders in 2016.
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TransferWise CEO: Robin Hood meets fintech
London-based TransferWise built its business with a mission to disrupt finance. Putting the fees added on by banks back into the pockets of consumers.
6 years old: Metro Bank’s MD Retail reflects on the youngest UK bank
Metro Bank burst onto the FS scene amid global financial turmoil, and a lack of trust in banks. Has the customer experience gamble paid off after six years of high street banking?
Wells Fargo’s Head of Marketing on the importance of attracting millennials
Michael Lacorazza was drafted in five years ago to initiate Wells Fargo's marketing refocus, engaging with new customers via digital and mobile channels.
Generali CMO: empowering our agents through technology
Isabelle Conner, one of Hot Topics' top 50 financial services marketers, introduces her global web, mobile and social strategy to help 70,000 agents engage with their customers.
Schroders’ CMO: digitizing asset management to drive investment education
As one of Hot Topics' top financial services marketers in Europe and North America, James Cardew has introduced digital strategies to a 200 year-old business.
BBVA Compass’ CMO sheds light on its award-winning mobile campaign
Jennifer Dominiquini is one of Hot Topics' top 50 financial services marketers in Europe and the US. She explains her brand's mobile wins, what's next for the industry, and why.
Aviva’s Group Brand Director on her mission to re-engage an industry
Jan Gooding, one of Hot Topics' 50 most influential financial services marketers, discusses the journey of engaging people in her sector, through digital and mobile strategies.
HSBC’s CMO discusses where the next global fintech hubs will emerge from
When thinking about the next global fintech hub, many horizons seem favourable. Can Silicon Valley and London compete still with the hunger shown by India and Chinese regions?
CEO of Adyen on how the 6th largest European unicorn is unbanking the merchant
Valued at over $2.3 billion, Amsterdam's unicorn Adyen has risen the ranks to become on of world's most successful startups. CEO and cofounder Pieter van der Does explains how.
Why PSD 2 could unblock internal resistance to real banking innovation
PSD 2 legislation is set to force the banking industry to work together; it may not be a bad thing.
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